TRAI orders telecom companies, prepaid users will benefit, Learn details

"Though the telecommunication services have been considered as essential services and thus granted an exception from closing down ... However, lockdown may adversely affect the working of customer service centres/point of sale locations," Trai said.

The regulator added: "Under the circumstances, it is quite possible that those subscribers who wish to top up their prepaid balances or wish to extend the subscription to a prepaid tariff using offline channels may face hardships and/or disruption of services".

Prime Minister Narendra Modi on March 24, announced a complete lockdown of the entire country for 21 days in an unprecedented move to try to halt the spread of the pandemic, shortly after which the Centre said road, rail, and air services will remain suspended during this period.\

The pandemic has claimed 29 lives in the country and the number of COVID-19 cases has touched 1,071 in India.

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